Avoid Gray Market Equipment

What is “Gray Market?”

Maruyama U.S., Inc. distributes Maruyama product in the U.S.A. only through authorized dealers. “Gray Market” refers to merchandise that is imported and sold by methods other than these authorized dealers.

Why should you avoid purchasing Gray Market Maruyama equipment?

Maruyama designs and manufactures the product that it distributes in the U.S.A. to comply with federal, state, and local safety requirements. Gray Market items are not designed to be sold in the U.S.A. and cannot be supported by local Maruyama dealers because they do not meet these requirements. Gray Market items also may not have been engineered or manufactured to function in the local environment. With the opening of international borders and the use of the Internet to sell goods, Gray Market Maruyama product may become available to you. You should avoid these Gray Market product because they may not meet federal, state, or local safety requirements or may not be appropriate for use in your circumstances or environment.

Who is the authorized importer of Maruyama equipment?

Maruyama U.S., Inc. is the sole authorized importer of Maruyama equipment to the U.S.A. Maruyama U.S., Inc. cannot provide service or support for Gray Market Maruyama product.

Does owning a “Gray Market” Maruyama product mean I don’t have a warranty?

All Maruyama product come with a warranty by the manufacturer. The designated Maruyama service center will always repair “in warranty” Maruyama product and perform “out of warranty” repairs. If you own a Gray Market product you will need to return it to the reseller or importer for service. Refer to your reseller or to the warranty cards included with the product for service contact information.